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Sr Technical Support Engineer

General information

Location:

Maitland - Florida - USA

Function:

Customer/Technical Support

Ref #:

20210020936

Description & Requirements

Description

In this Technical Support Engineer role you will delivers comprehensive high quality technical support on UKG Central Activities and core UKG Central core application software to internal and external customer base. As a member of the team you are expected to develop your product knowledge through training, testing, working with peers and experience with customer issue.

Responsibilities:
•Develop in-depth product knowledge of UKG Central Product with emphasis on UKG Central Activities
•Utilize your technical ability to prioritize support issues and respond appropriately to multiple critical situations
•Manage difficult customer issues effectively and professionally, seeking help from management, as appropriate
•Trouble shoot, analyze and solve complex customer issues utilizing documentation, knowledge base, bug tracking system and support staff
•Replicating customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
•Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding the UKG Central products.
•Recreating, tracking and verifying product deficiencies in UKG Central utilizing bug tracking system and work with engineering to pursue acceptable resolutions

Qualifications

•Bachelor’s degree or equivalent in Computer Science or related field with 8+ years experience in customer support working with client/server and/or Web Based technologies
•Working knowledge of PC's, operating systems, web technologies and demonstrated ability to troubleshoot complex technical problems
•Strong knowledge of SQL scripting and database experience with MS SQL and Oracle platforms
•Highly motivated with excellent written & oral skills; capable of producing comprehensive clear documentation
•Demonstrated ability to be creative, flexible and work independently
•Strong customer focus including satisfying internal and external customer demands and needs in a timely manner
•Knowledge of Technical writing processes a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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