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Sr Technical Training Specialist - Retail / Healthcare Scheduling

General Information

Ref #:

20220028499

Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

As a Sr. Technical Training Specialist on the Learning and Community team, you are part of a team that delivers UKG Product training to our partners, internals, and customers. You will deliver best in class Instructor-Led Learning on various UKG Dimensions products to a wide variety of audiences.

Responsibilities:

• Provide core UKG product training in onsite and remote learning settings to UKG customers, internals, and partners.
• Deliver instructor-led User Adoption delivery including Train the Trainer and custom end user training.
• Tailor courseware as required to meet customer specifications as approved by management.
• Achieve high customer satisfaction results in line with company goals and metrics.
• Be self-motivated and responsible for:
o Achieving and maintaining certification in specific courses as directed by management
o Staying current on new products, industry trends, and customers training needs
o Performing administrative tasks in a timely manner, to support training activities, business operations
• Serve as a Subject Matter Expert on Scheduling and/or Forecasting and collaborate cross functionally to ensure our customer, internal, and partner needs are being met.
• Innovate to evolve our team, our processes, and our organization.
• Seek and deliver ongoing feedback to peers and leadership to grow and develop the organization, yourself, and each other.
• Participate in customer calls, pre-sales education-related activities as requested.
• Complete special projects and tasks as assigned by your manager

Qualifications

• 3-5 years of experience using UKG Time & Scheduling Products at an administrative level
• Healthcare and/or Retail Scheduling and Labor Forecasting experience.
• Broad knowledge of labor management, HR / Payroll, ERP, Scheduling or similar domain product/systems preferred
• 3-5 years of experience Delivering Instructor Led Training preferred, including the following:
o Knowledge of Adult Learning Theory
o Strong Presentation and Classroom Management Skills
o Ability to engage both an onsite and virtual audience
o Advanced knowledge of virtual delivery platforms and tools
• Excellent customer-facing communication skills are a must, including the ability to gather and clarify requirements, present solutions, and convey value, manage expectations, and deliver great customer care.
• Must be highly adaptable to change, and agile enough to pivot quickly when priorities change
• Must be flexible and be able to work in both teams and individually, influence changes, manage multiple commitments, demonstrate high attention to detail, and meet tight deadlines
• Must be comfortable working as a remote employee and have the discipline to stay both motivated and engaged remotely
• Must be able and willing to work a flexible schedule, that is outside of the typical standard scheduled hours as needed, including early mornings and late evenings when needed to accommodate our Global Delivery needs
• Must be able to travel approximately 25-50%. Flexibility for significant travel for periods of time as needed for customer work

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to UKGcareers@ukg.com 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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