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Sr. Technical Training Specialist

General Information

Ref #:

20220027862

Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time

Location:

Indianapolis - Indiana - United States

Description & Qualifications

Description

Job Highlights
Are you a do-er, a quick study, a person who loves innovation and helping others learn and succeed? As a Senior Technical Trainer, you join a team of professionals driving groundbreaking learning and development programs. Focused on communicating the value of UKG’s solutions and delivering to our customers’ business outcomes, the Global Delivery Services Learning team is committed to innovation, readiness, and learning for our Professional Services team members across the globe.

Responsibilities
• Instructing, facilitating, and delivering effective training and learning experiences, integrating best practices and consulting skills with changes in and improvements to software solutions, technology, methodology, processes, and tools.
• Utilize broad and deep knowledge of HCM and Workforce Management solutions, to share recommended practices and approaches.
• In partnership with Services Enablement team members and stakeholders as identified, gather/clarify requirements to develop and present learning solutions that convey value, manage expectations, and deliver great customer service and support.
• Deliver interactive and engaging training in both in-person and virtual classroom training environments, using stories, context, and coaching techniques.
• Use social platforms to drive collaboration, networking, and learning opportunities.
• Participate in cross-functional readiness and enablement initiatives, developing and maintaining effective relationships that contribute to learning opportunities and development of effective training and learning deliverables.
• Work with Learning Experience Designers and cross-functional subject-matter experts to create, update, and maintain learning content; develop computer-based and instructor-led courses with a focus on experiential learning.
• Work with Services Enablement Learning and Onboarding Program Managers to develop, manage, and execute curriculum plans and learning project plans.
• Create, support, and validate standards for learning and development around consultative solution approaches, resulting in delivery of successful customer outcomes.

Qualifications

• Bachelor’s degree in Business, Management, Learning, or related field.
• UKG Pro and/or Dimensions product/methodology/process/tools knowledge desired
• 2-3 years’ experience in the software implementation space.
• Experience delivering organizational training; technical/software training delivery preferred.
• Experience in course design/development using Articulate 360, Camtasia, Adobe, or other content development tools; proficient in MS Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Experience in designing training for, and delivering training in, live in-person and virtual classroom environments.
• Multiple years’ experience consulting to business; strong business acumen across multiple industries.
• Able to build relationships and collaborate effectively with a network of subject matter experts and stakeholders.
• Dynamic, professional written and oral communication and presentation capabilities, in both in-person and virtual environments.
• Adept at managing multiple projects simultaneously with high attention to detail, while meeting tight deadlines.
• Innovative, creative, flexible, agile, and a quick learner.
• Experience working in virtual teams.
• Position is based in Indianapolis, Indiana; must be able to travel up to 50%. Candidate must be willing to accommodate a global virtual and in-person delivery schedule, outside of regular North America business hours.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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