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Strategic Accounts Manager – Retail, Enterprise Sales EMEA

General information


Bracknell - Bracknell Forest - United Kingdom



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Description & Requirements


Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as U-Krewers. U-Krewers care about more than just work. We recognise the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously and we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. No matter what position you hold at UKG, you’re a U-Krewer.

UKG is a global provider of Human Capital Management (HCM) cloud solutions with a significant strength in workforce management. UKG ’ industry-specific workforce applications are purpose built for businesses in all verticals with a specific focus in retail, manufacturing, healthcare, service & distribution and public sector. Tens of thousands of organisations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use UKG every day.

About the Role:

We are seeking an experienced Strategic Account Manager (SAM) who is looking for a new challenge to utilise their exceptional skills to achieve quota target and business objectives through management and growth of their assigned territory accounts.

By identifying and developing enterprise business opportunities this role will drive customer growth and maintain/expand relationships with a select list of our largest and most strategically important Retail customers across EMEA. You are an Information broker - Relationship facilitator/builder - Negotiator - and Customer advocate!


• Maximising sales revenue (software, cloud & hardware) delivering 100%+ of agreed booking / revenue targets by managing complex sales cycles.
• Defining an account plan/sales strategy to scale and encourage further sales opportunities.
• Developing and communicating effective business plans for key customers to establish UKG as a strategic partner for life and creating highly referenceable customers.
• Establishing growth opportunities through self-generated activities, conversion of leads and participation in sales and marketing campaigns and events.
• Building business focused Executive level relationships, demonstrating clear understanding of industry issues and the particular business goals, needs and potential solutions for individual accounts.
• Generate incremental business within existing accounts through selling additional licences, modules across the organisation or upgrades or new solutions.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.


About you:

• Proven and successful experience managing enterprise grade Retail customers for a Tier1 Software organisation.
• Works through network and search, you will have excellent communication and presentation skills with the ability to present a clear business case.
• Business and financial acumen and relationship management skills at C-level.
• Strategic vision and planning capabilities.
• Driven to succeed through discipline and self-motivation and a positive & entrepreneurial attitude: ‘can do - will do’ mentality.
• Multi-Lingual is desired but not essential.


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.