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Strategic Executive Relationship Manager - Central Time Zone

General Information

Ref #:

20220030441

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

As a Strategic Executive Relationship Manager (ERM), you are the ambassador to UKG’s Partner for Life commitment and primary owner for a portfolio of customer accounts. You are responsible for developing relationships with key customer stakeholders, both decision makers and day-to-day power users. Success in this role is defined by solidifying valued relationships with your customers, understanding your customer’s intent to renew their UKG solution, maintaining clear visibility into their long-term business goals and developing a plan for your accounts to drive further adoption and value attainment throughout their partnership with UKG.

Your responsibilities will include, but are not limited to:

Relationship Management
o Overall management and accountability for the success of a portfolio of UKG customer accounts with a large focus on driving adoption and maintaining high retention
o Formally building and maintaining effective relationships across the customer’s key contacts, including decision makers and day-to-day power users
o Proactively engaging with assigned customers, including executing periodic business reviews
o Understanding your customer’s business objectives and serving as an advocate to advance those goals by providing valuable insights into their usage of the UKG product suite and through interaction with the appropriate UKG teams
o Encouraging customers to get the most out of their investment with UKG by participating in UKG programs, such as UKG Aspire, Huddles and thought leadership events

Customer Sentiment
o Monitoring appropriate customer metrics and advocating with key UKG stakeholders to address customer needs
o Collaborating closely across UKG teams to resolve identified customer risks and escalated issues in a timely manner, ensuring the appropriate UKG team works closely with the customer to bring the issue to successful resolution
o Maintaining current information related to customer sentiment, success plans and any relevant details in the appropriate UKG systems for transparency to various UKG teams

Value Attainment
o Educating customers on all of the available UKG resources available to them to maximize their return on investment
o Informing customers on how best to maximize their utilization of their UKG product suite
o Identifying trends related to customer usage of the UKG product suite and their expectations, advocating for customers by communicating with appropriate UKG teams based on those identified trends
o Identifying customer expansion and optimization opportunities while working with UKG’s sales organization to develop appropriate sales leads

Qualifications

Bachelor’s Degree or equivalent experience and 5 years related industry experience.
• Excellent communication skills (English - both written and verbal) and strong business acumen are required to deliver customer account reviews.
• Strong Relationship Building Skills; Ability to build trusted relationships across UKG internal teams and multiple customer contacts
• Strong attention to detail; Manage and facilitate conference calls, capture and follow up on action items, and set appropriate expectations in escalated situations.
• Strong decision-making skills; Ability to coordinate efforts across various functional teams and engage the appropriate resources to address escalated issues.
• Strong discovery and listening skills; Demonstrated ability to ask effective discovery questions, understand the customer’s business goals/priorities and anticipate the customer’s needs.
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
• HCM Industry Experience strongly preferred

Preferred candidate will be located in the Central Time Zone

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Colorado Pay Law

The pay range for this position in Colorado is $52,200-$75,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

This information is provided per the Colorado Equal Pay for Equal Work Act.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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