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Strategic Executive Relationship Manager - Mountain or Pacific Time Zones

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


USA - USA - Remote

Description & Qualifications


As a Strategic Executive Relationship Manager (ERM), you are the ambassador to UKG’s Partner for Life commitment and primary owner for a portfolio of customer accounts. You are responsible for developing relationships with key customer stakeholders, both decision makers and day-to-day power users.

Success in this role is defined by solidifying valued relationships with your customers, understanding your customer’s intent to renew their UKG solution, maintaining clear visibility into their long-term business goals and developing a plan for your accounts to drive further adoption and value attainment throughout their partnership with UKG.


Your responsibilities will include, but are not limited to:

Relationship Management

Overall management and accountability for the success of a portfolio of UKG customer accounts with a large focus on driving adoption and maintaining high retention

Formally building and maintaining effective relationships across the customer’s key contacts, including decision makers and day-to-day power users

Proactively engaging with assigned customers, including executing periodic business reviews

Understanding your customer’s business objectives and serving as an advocate to advance those goals by providing valuable insights into their usage of the UKG product suite and through interaction with the appropriate UKG teams

Encouraging customers to get the most out of their investment with UKG by participating in UKG programs, such as UKG Aspire, Huddles and thought leadership events

Customer Sentiment

Monitoring appropriate customer metrics and advocating with key UKG stakeholders to address customer needs

Collaborating closely across UKG teams to resolve identified customer risks and escalated issues in a timely manner, ensuring the appropriate UKG team works closely with the customer to bring the issue to successful resolution

Maintaining current information related to customer sentiment, success plans and any relevant details in the appropriate UKG systems for transparency to various UKG teams

Value Attainment

Educating customers on all the UKG resources available to them to maximize their return on investment

Informing customers on how best to maximize their utilization of their UKG product suite

Identifying trends related to customer usage of the UKG product suite and their expectations, advocating for customers by communicating with appropriate UKG teams based on those identified trends

Identifying customer expansion and optimization opportunities while working with UKG’s sales organization to develop appropriate sales leads

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado, New York, Washington, and California Pay Law

The pay range for this position in Colorado, New York, Washington and California is $52,700 to $80K, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $60,605 to $87,170 per year.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email