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System Consultant

General information

Location:

USA - USA - Remote

Function:

Customer Success

Ref #:

20210018868

Description & Requirements

Description

Job Summary:
As a System Consultant, you will be called on to perform various roles during the course of the post-live cycle for our customers all while maintaining World Class Customer Service. Certain projects will warrant you to provide strategic expertise, while others will require specific product knowledge, data mapping, testing, analytical and design skills. The following is a list of responsibilities that you will have on your various assignments. Some or all may be needed on any project you will be assigned to.

Primary/Essential Duties and Key Responsibilities:
● Assist customers with various consulting projects ranging from low to high complexity
● Manage internal and external customer expectations
● Provide product and subject matter expertise to customers and to team members
● Ability to start, analyze, track progress and maintain an assigned project through completion
● Focus on identifying product and customer knowledge gaps
● Design and deliver written training recommendations or document additional growth opportunities for our customers based on knowledge obtained from current project
● Document project work and progress in Salesforce
● Create and maintain Statement of Work and/or Scope Document and Project Plan for work engagements
● Write specifications as required and submit to the technical implementation team in a timely manner
● Provide accurate and timely information regarding project status and project hours into Salesforce/PSA
● Assist with data mapping from source system(s) to UltiPro for various conversion needs
● Provide input on methodology and process improvements on team calls
● Ability to work flexible hours based on customer preference and demand

Qualifications

Preferred Qualifications:

● A minimum of 3 years of UltiPro activation/implementation experience
● Completed multiple and complex activations at all phases
● Excellent product knowledge of UltiPro and working knowledge of additional UltiPro systems/modules
● Excellent coaching and feedback skills
● Excellent communication, presentation and negotiation skills
● Excellent problem-solving, decision-making, and relationship building skills
● Extremely customer-focused; positive, professional attitude
● Foresees potential problems and takes corrective action to ensure achievement of goals
● Clear and concise in communicating information
● Actively listens to customer requests
● Provides clear direction to the customer and determines if change in approach is needed
● Results driven orientation
● SQL knowledge is preferred
● Bachelor’s degree in Computer Science, Business Administration, or related field preferred

Travel Requirements:
● 20% Travel may be needed.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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