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System Consultant

General information

Location:

USA - USA - Remote

Function:

Customer Delivery/Implementation Services

Ref #:

20220022671

Description & Requirements

Description

Assist customers with various consulting projects ranging from low to high complexity

Manage internal and external customer expectations

Provide product and subject matter expertise to customers and to team members

Ability to start, analyze, track progress and maintain an assigned project through completion

Focus on identifying product and customer knowledge gaps

Design and deliver written training recommendations or document additional growth opportunities for our customers based on knowledge obtained from current project

Document project work and progress in Salesforce

Create and maintain Statement of Work and/or Scope Document and Project Plan for work engagements

Write specifications as required and submit to the technical implementation team in a timely manner

Provide accurate and timely information regarding project status and project hours into Salesforce/PSA

Assist with data mapping from source system(s) to UltiPro for various conversion needs

Provide input on methodology and process improvements on team calls

Ability to work flexible hours based on customer preference and demand

Qualifications

A minimum of 3 years of UKGPro activation/implementation experience

Completed multiple and complex activations at all phases

Excellent product knowledge of UltiPro and working knowledge of additional UltiPro systems/modules

Excellent coaching and feedback skills

Excellent communication, presentation and negotiation skills

Excellent problem-solving, decision-making, and relationship building skills

Extremely customer-focused; positive, professional attitude

Foresees potential problems and takes corrective action to ensure achievement of goals

Clear and concise in communicating information

Actively listens to customer requests

Provides clear direction to the customer and determines if change in approach is needed

Results driven orientation

SQL knowledge is preferred

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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