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System Implementation Consultant

General information

Location:

USA - USA - Remote

Function:

Customer Success

Ref #:

20210021322

Description & Requirements

Description

• Provide consultative product and subject matter expertise to client
• Coordinate and perform lifecycle of assigned launch projects in compliance with Ultimate Software’s launch methodology (i.e. Business Analysis, Summary of Business Rule Requirements, System Configuration, Data Mapping, Parallel Testing, Live Processing and Support Transition)
• Provide analytical and design expertise, system configuration, data mapping, testing and client support of live payroll processing
• Lead client meetings as appropriate
• Gain appropriate customer sign offs on each required phase
• Provide accurate and timely information regarding project status, travel & expense, and project hours to the work report system
• Meet project task milestone and due dates
• Coordinate and oversee project tasks assigned to other internal resources, when applicable
• Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities
• Track, manage, and oversee resolution of open project issues/items in a timely manner
• Meet or exceed quarterly/annual metrics

Qualifications

*Position isn't open for visa sponsorship*

• At least 5 years’ experience implementing HRMS solutions preferred
• Proven experience managing implementation projects with a high degree of quality and completeness
• Experience successfully managing project resources, both customer and internal; working with those resources to manage aggressive project timelines
• Proven leadership within an implementation team; ability to coach, train, mentor and lead others
• Experience in a technically oriented customer service organization
• Prior payroll/HRMS implementation experience
• Ability to handle multiple tasks/projects under tight deadlines
• Comfortable working in an environment in which businesses processes, tools, etc. are still being defined
• Ability to deal with ambiguity and adapt to meet changing scope and resource situations
• Strong analysis, change control, task management and time management skills
• Excellent consulting skills with attention to detail
• Excellent written and verbal communication skills to communicate with internal and external customers
• Excellent customer service skills
• Ability to work independently with minimal supervision
• Self-motivated leadership
• Energetic and motivated
• General Business Acumen
(Experience, Education, Certification, License and Training)
• BS/BA degree or equivalent experience
• Industry Certifications from APA(FPC and CPP) and SHRM (PHR SPHR) a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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