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Tax Account Representative III

General Information

Ref #:

20220023349

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

Through employing exceptional quality service and effective communications with our customers and internal business partners, the Name Tax Representative will:

• Provide day-to-day support for an identified group of high-level complexity customers.
• Research and respond to client inquiries via Salesforce through resolution
• Ensure customer profile data is properly maintained, including educating clients on required jurisdictional data to avoid discrepancies that result in late payments and/or failure to file returns accurately.
• Handle or initiate customer escalations regarding tax issues and provide critical care support as necessary.
• Works with the appropriate team members to address and facilitate a timely resolution to tax inquiries, including amendments and tax notices
• Provide support to address reconciliation discrepancies in preparation of quarter-end and year-end filings
• Conduct and/or participate in client conference calls to address service issues, research, and resolve tax issues.
• Conduct training for new and existing clients on procedures, processes, and systems.
• May assist in the training and mentoring of others within the team
• Builds and maintains strong peer relationships within the team and across the organization.

Qualifications

• 5+ years United States multi-state and local payroll tax filing experience
• Must be able to manage customer base in organized, proactive, and independent manner to meet all required time frames and commitments
• Expected to work overtime as required during any time sensitive job assignments possibly involving attendance on weekends
• Proficiency with Microsoft Office applications such as Word, and Excel
• Experience with the payroll tax filing service bureau
• Excellent customer service skills
• Excellent oral and written communication skills
• Highly motivated and team oriented
• Ability to handle multiple tasks under tight deadlines

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to UKGcareers@ukg.com 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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