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Tax Administrative Assistant

General information


Louisville - Kentucky - USA



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Description & Requirements


The Tax Administrative Assistant supports the UKG Payroll Services Tax Department in the timely preparation and remittance of payroll tax returns, coupons, amended tax returns and payments for our client base. The Tax Admin will assist with case management, data updates, tax payment and return printing, sorting, and packing, to ensure all federal, state, and local deadlines are met. The Tax Admin also supports client communication related to banking issues, specifically ACH return notification and assist with tracking of billing details.
The Tax Admin functions within a cohesive team supporting each member with their individual duties when needed.

• Complete daily preparation, upload, and communication with clients and partners related to ACH banking returns.
• Prepare printed client payment coupons and quarterly tax payment packages and ensure timely distribution according to UKG Payroll Services standards.
• Support data collection of new client information and ensure timely availability by auditing team.
• Track clients with Identification numbers in applied for status, communicate on a monthly basis and apply billing as needed.
• Track volume per client of ancillary services, such as additional split wrap production.
• Effectively and accurately update client tax rates and frequencies in appropriate database.
• Manage assigned Salesforce cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners.
• Support team with daily activities, including payroll processing, client and partner email communications, and production inquiries related to delivery concerns.
• Support receptionist and production department when needed for high volume or staff shortage situations.
• Build and improve upon current policies and procedures ensuring SSAE compliance.
• Interacts with UKG Payroll Services staff and other internal departments, as applicable, to answer questions and resolve issues.
• Demonstrates integrity, ethics, accountability, responsibility, initiative and teamwork at all times.


Education, Knowledge and Experience Requirements:
The Tax Administrative Assistant position will work in the support of and under the direction of the Director of Tax Services and must be capable of performing in a responsible and efficient manner the techniques and tasks that are assigned. The Tax Admin must also be familiar with knowledge of PC applications, MS Office Suite, payroll and tax filing packages.
• Education: 2-year degree in accounting/finance or equivalent work experience in payroll, accounting or tax preferred
• Certification: American Payroll Institute Certified Payroll professional (CPP) Preferred
• Industry Experience: Previous experience with payroll products/processing, tax calculations, remittance and compliance preferred
• Effective written and verbal communication skills required
• Client and quality focused with the ability to work in a team environment
• Must possess strong organizational skills with a focus on details

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.