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Tax Agency Relations Representative (hybrid role)

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Atlanta - Georgia - United States, Weston - Florida - United States

Description & Qualifications


The Agency Relations Representative acts as a UKG liaison to Federal, State and Local tax agencies to ensure all new changes, mandates, and requirements from the tax agencies are met. This position provides compliance support across the organization; therefore, is required to have above average knowledge of UKG’s tax system and have exceptional knowledge of the assigned tax jurisdictions.

Primary/Essential Duties and Key Responsibilities:
• Develop and maintain strong relationships with assigned tax agencies
• Negotiate resolution of customer mass events or escalated single customer issues with Tax Agencies
• Document filing processes for monthly, quarterly, and year-end tax returns (paper, e-file, Mag Media) to Federal, State and Local Tax Agencies
• Maintain awareness and documentation of special handling/exception processes for the assigned jurisdictions.
• Remain knowledgeable of state forms, rates, assessments, POAs, agencies’ systems, and any regulations & mandates.
• Proactively notify Team Lead/Management of potential mass penalty and interest situations.
• Review prior UKG filings and deposits to identify improvement opportunities and ensure that UKG is 100% compliant with agency requirements.
• Build and maintain strong peer relationships within the team and across the organization.


• 2 plus years working knowledge of payroll and tax filing requirements.
• Ability to negotiate positive resolutions with customers and payroll tax agencies.
• Proficient working with multiple systems and tools to perform job functions.
• Ability to work independently and within a team-based environment.
• Excellent analytical and follow-up skills.
• Proficient in Excel and Word.
• Bachelor's degree in Business, Accounting, or a related field or equivalent work experience.


Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email