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Description & Qualifications
Description
Prep cases for research (e.g., review and confirm document attachment, profile requirements are met, etc.) 50%Amend and file payroll tax returns for multi-state tax entities. 10%
As part of the Amendment research process, reconcile QTD & YTD tax amounts withheld, reported, and deposited on quarterly and annual basis. 10%
Aid business units on payroll tax related inquires 5%
Maintain and update Amendment cases in Salesforce with resolution progress including communication to customers 20%
Assist with various projects as assigned 5%
Qualifications
• Proficient in Excel and Word• Ability to negotiate positive resolutions with customers and payroll tax agencies
• Proficient working with multiple systems and tools to perform job functions
• Ability to work independently and within a team-based environment
• Customer Service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.)
• Good oral and written communication skills and above average administrative skills
• Excellent analytical and follow up skills
• Good time management skills in order to meet production and aging goals
• Professionalism – demonstrated ability to interact professionally with others
Company Overview
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.