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Tax Filing Customer Solutions Support Specialist

General information

Location:

Santa Ana - California - USA

Function:

Administrative/Support

Ref #:

20220023326

Description & Requirements

Description

Description
UKG is seeking a talented Customer Solutions Support Specialist to provide world-class expertise to our customers, both internal and external. You will be providing functional support to the Customer Solution Analysts and Consultants handling special projects as well as being exposed to a variety of project-related work. This is an excellent entry-level position into the Tax Filing Customer Solutions team.

Requirements:
• Provide front line support to internal team members
• Outstanding quality support to internal and external customers with a high degree of satisfaction and timely responses.
• Willingness to work with all team members
• Take on additional responsibilities as needed

Qualifications

Qualifications:
• Highly organized, detail-oriented, and accurate with exceptional follow-up skills
• Ability to multitask, including multiple high priority issues, and able to set and manage expectations
• Strong analysis, problem determination, and troubleshooting skills with the ability to know when to escalate
• Strong verbal and written communication skills; being able to communicate effectively via printed material, on the telephone, and over electronic services
• Intermediate to advanced Excel knowledge
• Strong relationship building skills; ability to build trusted relationships across UKG internal teams

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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