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Tax Research Administrator

General Information

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Job Type:

Regular-Full Time


Weston - Florida - United States

Description & Qualifications


Job Summary:
UKG is currently seeking a customer focused, highly energetic, and experienced individual to join our Payment Services Team as a Tax Research Administrator I. This role will assume some of payroll tax related responsibilities, including but not limited to, quarterly and annual reconciliation of wages and taxes and analysis/resolution of payroll tax notices. The qualified candidate will have strong customer service and payroll tax filing experience. The position will demand strong organizational and analytical skills and problem-solving expertise.

Duties and Responsibilities:
• Handle basic research steps for basic tax notice types (e.g., Tier 1)
• Research and resolve payroll tax notices for multi-state tax entities.
• Aid business units on payroll tax related inquiries.
• Maintain and update tax notice cases in Salesforce with resolution progress including communication to customers.
• Assist with various projects as assigned.


Required Qualifications:
• Proficient in Excel and Word
• Ability to negotiate positive resolutions with customers and payroll tax agencies
• Proficient working with multiple systems and tools to perform job functions
• Ability to work independently and within a team-based environment
• Customer Service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.)
• Good oral and written communication skills and above average administrative skills
• Excellent analytical and follow up skills
• Good time management skills in order to meet production and aging goals
• Professionalism – demonstrated ability to interact professionally with others

Preferred Qualifications:
• Bachelor's Degree in Business, Accounting, or a minimum of 3 years equivalent work experience
• General accounting knowledge
• Demonstrated experience performing payroll tax reconciliations and analysis
• Previous Customer service experience
• Working knowledge of payroll tax quarterly and annual reconciliations

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email