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Team Lead - AR, Credit & Collections Analyst

General information


Noida - India - India



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Description & Requirements


Supervisor – AR, Credit & Collections Analyst

This position will be an essential part of the AR and Credit & Collections function. Key responsibilities will include the review and resolution of open items, driving process efficiencies in the areas of cash receipts, Collections and manual invoicing. This role will also be focused on the resolution of past due accounts within the parameter of existing credit and collections policies as well as decision making and judgment regarding accounts receivable and account reconciliation. This role will also support the AR and Credit & Collections teams with various reporting requirements.
This position will be based out of UKG Noida office in India and will report to the Accounts Receivable Manager who is also based out of UKG Noida office in India. Further, this position will operate during 11:30am IST to 8:30pm IST.

Primary Job Responsibilities
• Responsible for overseeing collections activities for Global UKG customers
• Establish goals & metrics of the process. Drive, co-ordinate with team to meet and exceed them
• Accountable to drive results to enhance business performance
• Resource forecasting basis volume projection and availability of current resources
• Drive internal audits and propose improvements relevant to Cash and Collection value stream
• Manage risks and controls; promote a culture of transparency
• Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity
• Responsible for team performance
• Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively
• Develop, and train team members to ensure a positive, open, and flexible work environment
• Manage and motivate team members to have a better rate of retention
• Should guide and coach team members to help them achieve their short-term and long-term goals
• Ensure all published reports are correct and errorless
• Develop a specific management culture for shared services aiming efficient service delivery
• Conduct regular team meetings, share cash and collection goals, and provide feedback on teams’ performance.
• Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback
• Ensure adherence to internal and external guidelines as well as to a standardized process landscape
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Initiate and support process improvement initiatives and related projects
• Respond stakeholders on a timely manner


• 8-10 years of work experience with a minimum of 6 years in AR and Collections
• Oracle experience required
• Prior working experience of Esker, Sales Force and D 365 will be preferred
• Bachelor of Commerce with a major in Accounting or Finance
• Advanced working knowledge of Microsoft Excel
• Excellent communication skills
• Strong people and customer service skills, advocate positive working relationships among internal and external customers
• Well-organized, extreme attention to detail and a self-directed individual
• Prior experience working remotely with a US multinational company would be a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.