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Team Lead

General information

Location:

USA - USA - Remote

Function:

Customer/Technical Support

Ref #:

20210019538

Description & Requirements

Description

This Team Lead is a member of the Payment Services Launch department leadership team and is always expected to support company and department initiatives in a positive manner and to lead by example. The Team Lead supports all activities associated with implementing Payment Services tax, wage attachment and employee pay for net new customers and setting up additional component companies for existing customers.


Essential Job Duties
• Monitors project/tasks and coaches UKrewers when appropriate to meet due dates
• Handles customer escalations and complex implementation issues
• Establishes new processes, rolls out to the team and confirms team adoption
• Represents PS Launch on cross functional initiatives
• Operates as technology and process SME in PS Launch
• Assigns resources and assists with the workload management across the team.
• Creates and delivers training
• Generates and maintains Excel spreadsheets and other reporting
• Creates and delivers presentations internally and externally

Qualifications

• Ability to lead and influence team members, customers and partners without direct reporting authority
• Excellent written and oral communication skills
• Strong critical thinking and discernment skills
• Able to remain positive and focused in a constantly changing environment
• Has strong organization skills and effectively manages multiple competing priorities to a successful conclusion
• Prior experience within PS Launch or Payment Services preferred
• Good collaboration and negotiation skills
• Able to resolve conflict with customers, business partners and within the team
• BA/BS degree or comparable education and experience preferred

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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