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Technical Account Manager

General information

Location:

USA - USA - Remote

Function:

Customer/Technical Support

Ref #:

20210018459

Description & Requirements

Description

The Technical Account Manager provides technical support and account management to UKG PLUS Central or Dimensions customers and must have a high level of WFC and/or WFD product knowledge.

Qualifications

Responsibilities may include but are not limited to the following:

•Provide account management and technical support of UKG Central or UKG Dimensions products to large enterprise-class customers
•Utilize UKG Central or UKG Dimensions knowledge and technical capabilities to provide optimum solutions to customer issues
• Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review
•Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
•Communicate effectively to both technical and non-technical individuals at various levels internally and externally
•Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements
•Interface successfully with other UKG cross-functional teams and third-party solution providers
•Participate in testing and validating system fixes, service releases, and enhancements
•Late Shift and On-Call availability if needed

•Experience supporting UKG Central and/or UKG Dimensions
•Bachelors Degree in Computer Science preferred and/or equivalent experience required
•Working knowledge of PC's, operating systems, web technologies and a demonstrated ability to troubleshoot complex technical problems
•Must have knowledge and understanding of computer system applications and databases
•Must have the ability to occasionally travel on short notice
•Knowledge of SQL scripting and database experience with MS SQL
•For WFD candidates, experience with Dell Boomi, API's, Splunk and Koogle is a plus
•Spanish and/or Portuguese language skills a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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