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Technical Account Manager

General Information

Ref #:

20220028581

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Australia - Australia - Remote, Macquarie Park - New South Wales - Australia, Sydney - New South Wales - Australia

Description & Qualifications

Description

Kronos and Ultimate Software are now UKG

The Technical Account Manager (TAM) has UKG specific product knowledge and becomes an extension of our Customer’s staff who manages the UKG application, providing value to their organization by:

• Providing ongoing pro-active account management and technical support to large enterprise-class customers as their dedicated but not exclusive Technical Account Manager.

• Deliver rapid problem resolution to maximize system availability and efficient business operations.

• Serving as our Customer’s internal Kronos advocate, representing our Customer’s interests so that their unique needs are met.

• Identify new business opportunities and/or projects to increase revenue.

• This position is a 24/7 role and will require the TAM to participate in after-hours on call schedule to be shared amongst the local Australian PLUS support team.

Qualifications

• Minimum of 5 years of practical experience supporting or implementing Kronos Products

• Minimum of 5 years of Customer Service experience, preferably a background in the enterprise software industry.

• Experience supporting the following technologies:
o Client/server and/or Web Based technologies.
o Oracle and SQL relational databases management systems.
o Adept at using Database monitoring tools such as TOAD, Quest Software, SQL Profiler
o Capable of analyzing performance related issues regarding the actual database configuration
o Excellent technical understanding of Operating Systems, networking technologies, software applications and communication protocols.
• Excellent oral and written communication skills.
• Experience in Rostering, Payroll or related application/s is desired.
• Bachelor’s Degree in Computer Science or similar training is desired.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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