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Technical Account Manager

General Information

Ref #:

20230031294

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Bracknell - Bracknell Forest - United Kingdom, London - United Kingdom - United Kingdom

Description & Qualifications

Description

An exciting opportunity in our Technical Support Team based in Bracknell, this role will be part of a company that has been voted in the top 50 of Best Places To Work in our category.

Responsibilities:

Provide ongoing account management and technical support to large enterprise class customers as their dedicated but not exclusive Technical Account Manager.
• Facilitate the delivery and management of ongoing support services on UKG Workforce Management suite of products.
• Build a strong relationship with the customers and jointly determine the activities necessary for each account to successfully use UKG applications.
• Effectively communicate any product issues to the Customer, your Global Support peers and UKG EPIC team enabling timely solution delivery to the customer while maintaining customer satisfaction
• Answer customer questions on the use of UKG applications where applicable to their business issues and objectives. Introduce customers to new tools that may be relevant to their business needs where applicable.
• Provide ongoing support updates to customers on the effective use of UKG applications through new products, services and training information.
• Effectively negotiate and troubleshoot product, integration and infrastructure issues between customers, service, support, engineering as well as third party solution providers.
• Assist and support your colleagues in the Global Support team as required

Qualifications

• Practical experience supporting or implementing UKG Workforce Management products such as Workforce Timekeeper, Workforce Data Manager and data collection devices along with experience with Workforce Scheduler, Workforce Activities, Leave and Attendance is essential
• Bachelor’s Degree in a Computer Science or similar experience
• Customer Service experience, preferably with a background in enterprise software support
• Knowledge and understanding of computer system applications and databases
• Excellent oral, written and presentation skills. Must be well organized, flexible and able to manage many details in a sometimes-stressful environment simultaneously
• Able to prioritize tasks in a busy technical support environment
• Fluency in a European language is a plus
• Travel occasionally to customer sites, sometimes on short notice

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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