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Technical Support Engineer/Analyst III (API Integration Support, Dell Boomi)

General information

Location:

Noida - India - India

Function:

Customer Delivery/Implementation Services

Ref #:

20210018952

Description & Requirements

Description

Responsibilities:

He / She will be responsible to pick up cases from support queue and perform triage.

He / She will be working with WFR Australia & New Zealand customers where UKG Ready is deployed.

He / She will adhere to all SLAs and KPIs

Provide timely updates to customer on the status of cases owned.

Timely resolution of issues reported by the customer which are related to UKG Ready and related modules.

Submit detailed root cause analysis to the customer for each case closure.

Troubleshoot hardware issues of Kronos 4500 Terminal / Kronos InTouch Terminals.

Create knowledge base articles as on a required basis.

Attending relevant product and skills courses.

Establish world class customer satisfaction through meeting or exceeding customer SLA expectations.

Provide ANZ standby, public holidays cover and after hour service as needed to meet business requirements for the Australian and New Zealand market

Individuals will work the Australian work calendar and conform to the Australian national public holiday schedule

Work hours will be 6am - 3pm IST time Monday to Friday.

Qualifications

Qualification:

Should be a B.E / B.Tech graduate.

 4 to 8 years of IT experience in customer support preferable in product support.

Minimum 4 years of Kronos experience is highly desirable

Strong on SQL database query / Oracle query experience is required.

Experience on building/troubleshooting custom reports.

Prior experience supporting an enterprise or SMB level application based on Java utilizing Web Services is an advantage.

Hands on experience on API Based Integrations

Experience on API testing tools like Postman/SoapUI/ARC/PAW/Apiman

Experience on Splunk,Query Builder,Log Analyzer

Experience on Cloud based integration tools like Dell Boomi

Exposure to reporting tools like SSRS,BIRT

Support experience in java, Server technologies like IIS,JBOSS,Apache,SSO will be added advantage.

Strong problem solving skills.

Ability to multi-task and adjust to changing priorities

Excellent spoken & written English skills.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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