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Technical Support Engineer - Graduate opportunities

General Information

Ref #:

20220022640

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Sydney - New South Wales - Australia

Description & Qualifications

Description

About the Culture
If you want to be a part of an organization which isn’t “prescriptive”, then UKG is the place to be in. Own and grow your career in an experienced global organization with a start-up feel. What we look for is a team player who can bring in chemistry, trust and talent in our employee centered work culture.

More about our team - Customer Support
The team which is at the forefront of our service offering real time support to our customers across diverse industries including retail, hospitality, healthcare, manufacturing, services, distribution, and the public sector. Being in this team will give you;
o Opportunity to work with a highly engaged, award winning Support team for a market leading company
o Dynamic, challenging yet realistic workload expectations with a focus on work life balance
o Development focused with multi-faceted career progression opportunities


Responsibilities:
As a Graduate Support Engineer, we know you will be coming in with little experience so in this role you will be provided the opportunity to learn from a world class customer service and software support team. Every day is different, and you can expect to do some of these things on any given day (and some not listed here)
• Provide technical support services on the use of UKG multi-tenant cloud-based Time and Labor applications.
• Answer customer questions on the use of UKG multi-tenant Time and Labor applications.
• Work directly with clients via phone, e-mail, and remote systems to assess, investigate, troubleshoot, identify solutions and test UKG products.
• Effectively communicate any product issues to the customer, your peers, and UKG Engineering, enabling timely solution delivery while maintaining customer satisfaction.
• Test and deploy solutions of UKG products
• Facilitate conference calls and document all support engagements
• Utilize Salesforce Service Cloud to create and log interactions with customers
• Create/improve Knowledgebase entries using Salesforce Knowledge

Qualifications

On the first day, we’ll expect you to have:

• Associates or Bachelor’s Degree in a Computer Science or similar experience required
• Experience, interest, and aptitude in technology and client services
• Excellent communication and interpersonal skills
• Experience with any of the following technologies a plus; Dell Boomi, Dynatrace, BIRT report development, Splunk log management, or Activiti workflow

Don’t worry if you are not familiar with all the terms. This is a Junior role, and the team are ready to invest in the right talent eager to learn!

Benefits of the job:
• Competitive starting salary of $80,000 (+ Super and Bonus Structure)
• Lots of community events & opportunities to socialise with your new team
• Structured training & development
• The opportunity to work with a variety of clients across different industries
• Joining a tight-knit smaller team environment means learning skills directly from senior management

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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