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Technical Support Engineer

General information

Location:

Toronto - Ontario - Canada

Function:

Software & Product Development

Ref #:

20210022241

Description & Requirements

Description

As a Technical Support Engineer, you’ll be embedded on an agile development team. You’ll get to work directly with other Developers, Product Analysts, Managers, and Directors, all of whom are dedicated to supporting our client’s complex technical issues and providing the Ultimate customer experience. In this highly collaborative environment, you will have the opportunity to grow as a Support Engineer and help mentor others. As one of our team members, you will be part of our continued improvement, growth and expansion of coverage for our Workforce Management Software Solutions.

Essential Responsibilities
• Develop a basic functional knowledge for your domain
• Work directly with clients to resolve their technical issues.
• Work closely with the core development team for debugging issues, determining root causes and recommend solutions and next actions.
• Identify common knowledge gaps and work with the Product Analysts on strategies to mitigate them.
• Identify trends in customer cases/issues and recommend areas where resolutions can be automated
• Proactively communicate with clients and team members to keep them apprised of issue status and any commitment dates.
• Participate in cross-training to expand your technical skillset.
• The ability to clearly document and articulate the root cause of issues and resolutions to customers both verbally and written within the context of a customer service case.
• Participate in the teams on-call rotation.

Qualifications

Skills and Attributes

• 1- 3 years’ experience as a Java or C# MVC software engineer on enterprise projects
• Knowledge of OOP design patterns, SQL, JavaScript, jQuery, Angular, CSS3, HTML5, Web forms, Java (preferred)
• Agile or Lean experience such as Kanban or Scrum Programming methodologies (preferred)
• Ability to write code and test your own work
• Ability to write SQL queries and decipher complex stored procedures, triggers, scheduled jobs. Ability to identify when table indexing would benefit query performance. Ability to capture SQL traces via profiler.
• General UNIX/Linux administration experience related to server performance, management and monitoring, managing and reviewing log files
• Teamwork is a must

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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