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Technical Training Specialist

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Mexico - Mexico - Remote

Description & Qualifications


As a Technical Training Specialist on the Learning and Community team, you are part of a team that delivers UKG Product training to our partners, internals, and customers. This role will initially focus on classroom delivery via live Webinars and virtual Instructor Led Learning. Delivery is primarily in Spanish but may also be in English.

• Provide core UKG product and end user instructor led training via virtual classes and occasionally at customer sites in Spanish and English
• Translate English to Spanish and be part of the process to review content translated by our Vendor for accuracy and correct product/business context
• Achieve high customer satisfaction results in line with company goals and metrics
• Be self-motivated and responsible for
• Achieving and maintaining certification in specific courses
• Staying current on new products, industry trends and customers training needs
• Performing administrative tasks in a timely manner, to support training activities, business operations
• Create tailored and customized learning content including, but not limited to job aids, training guides and captured simulations to meet individual customer needs
• Maximize our value to customers by being active and engaged in UKG Community sites, sharing knowledge, tips and answering “how do I” type questions
• Collaborate cross functionally to ensure our customer, internal and partner needs are being met
• Innovate to evolve our team, our processes, and our organization
• Participate in customer calls and pre-sales education- related activities as requested


• Professionally fluent in Spanish/English (Portuguese or French fluency a plus) with the ability to speak, read, write, deliver training, and translate from English
• 2-4 years of experience delivering SaaS software training, via virtual classroom platforms and onsite environments
• Excellent customer-facing communication skills, including the ability to gather and clarify requirements, present solutions, manage expectations and deliver great customer care
• Adaptable to change, with the ability to pivot quickly when priorities change
• Flexible and be able to work in teams and individually, influence change, manage multiple commitments, demonstrate high attention to detail, and meet tight deadlines
• Experience of training or using UKG products is a plus but not essential
• Available and Willing to Travel up to 25% primarily within Mexico, and on occasion to the USA and other parts of the LATAM region

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.