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Technical Writer

General information


USA - USA - Remote


Software & Product Development

Ref #:


Description & Requirements


We are looking for a Technical Writer who can produce great documentation using MadCap Flare. This writer will be responsible for creating clear, concise, and well organized documentation to be published to both our external and internal customers. In this role, you will write release notes, bug fixes and user guides for Payroll, HR, Scheduling, and Time/Labor software products. You will work closely with the other members of the Technical Documentation team as well as the Product Managers. Are you ready to join a team of highly motivated technical writers who work hard, have each other’s backs, and still have time for a little fun?

•Develop release notes using Jira software to interpret the user stories into easy to understand release notes. There are tight deadlines around software releases, currently scheduled in bi-monthly (6 per year) increments
•Following a software release, you will incorporate applicable enhancements into affected user guides
•Periodically review the user guides you are responsible for and check for accuracy or out of date information
•Collaborate with team members via online meetings and email to stay current on emerging issues
•Establish relationships and communication with Product Managers and other staff for the purpose of reviewing pending release notes for accuracy


This role requires the writer to have a solid understanding of the products and the domains they document and will receive product training upon hire. As well as understanding the products, the writer needs the following skills and qualifications.

•2-4 years of technical writing experience with exceptional writing and editorial skills, preferably in a software environment. We’d love to see some examples.
•1-2 years of authoring content in MadCap Flare. This is required. This software is used to produce single-source materials which are output to: HTML for online help systems, PDFs and Word files
•A knowledge of the following software: Teams, Microsoft Word, Microsoft Excel, SnagIt, Jira or similar, and SharePoint
•Clear and articulate communication skills
•An aptitude for catching on to technical software is a plus. You’ll be learning a lot of new applications

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.