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Temporary Back Stage Operations Support Representative

General information

Location:

Ft. Lauderdale - Florida - USA, Weston - Florida - USA

Function:

Administrative/Support

Ref #:

20210017875

Description & Requirements

Description

As a Back Stage Operations Support Representative, you will be part of a dynamic team that supports multiple departments and provides internal and external customer service. You’ll handle customer inquiries and will be assigned a variety of assignments based on volumes, business needs and/or priorities.

Provide operational support to various departments within Select Services:
• Index cases in Salesforce to assign tasks to various departments for resolution.
• Process payment adjustments.
• Review and update customer cases accurately and timely.
• Pull reports and extract data to fill customer needs/request.
• Open, read and distribute incoming mail to the correct department or person for further action.
• Verify tax rates and confirm wages listed to ensure taxes are paid correctly.
• Enter State Unemployment Insurance (SUI) data into multiple systems.
• Complete special projects and additional duties as assigned.

Qualifications

• Flexible and available to work overtime, weekends and holidays as required during any calendar Quarter-End/Year-End.
• Minimum of 2 years professional experience utilizing customer service skills.
• Effective verbal and written communication skills.
• Be detail oriented.
• Strong follow through, customer focus and service skills.
• Proficient in working with multiple systems and tools to perform job functions.
• Ability to work independently and within a team environment.
• Intermediate understanding of Microsoft Office (Word, Excel, PowerPoint, Access) Windows and Outlook).

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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