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Temporary - Open Enrollment Specialist - Benefits Prime

General information

Location:

USA - USA - Remote

Function:

Customer Success

Ref #:

20210019088

Description & Requirements

Description

Job Summary:
UKG is currently seeking a customer focused, energetic, engaging and experienced individual to join our Benefits Prime team as a Benefits Prime Open Enrollment Specialist. The Benefits Prime Open Enrollment Specialist will support customers and internal teams on various Open Enrollment administrative tasks as well as system support activities. The Benefits Prime Open Enrollment Specialist will be able to work in a high-volume, fast-paced environment while being able to pay close attention to detail to enable a superior customer experience.

Primary/Essential Duties and Key Responsibilities:
● Work as a point of contact for customers and internal parties for Open Enrollment tasks
● Provide excellent customer service with a proactive approach for customer satisfaction
● Strong troubleshooting and decision-making ability
● Actively participate in Open Enrollment projects in a high- volume environment
● Ability to work on a high-functioning and collaborative team
● Develop strong relationships with peers and our internal and external partners
● Adhere to UKG Services methodology and best practices

Qualifications

• Knowledge of Health & Welfare benefit plans
• Strong verbal and written communication skills with demonstrated ability to communicate effectively
• Experience handling difficult or sensitive situations in a professional, timely, and thorough manner
• Ability to set and manage customer expectations
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficiency with Microsoft Office applications: Word and Excel
• Highly motivated and team oriented
• Strong organizational skills and ability to prioritize issues
• Ability to independently manage day to day priorities and workload

Experience, Education, Certification, License and Training
• An associate degree in business, accounting or related field or at least two years related experience, or equivalent combination of education and experience, in a customer service organization


Preferred Qualifications:
• CEBS, GBA, PHR, SPHR, SHRM-CP, SHRM-SCP preferred

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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