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Transmission Technician

General Information

Ref #:

20240036026

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description & Qualifications

Description

As a Transmission Consultant for UKG you will be an integral member of a dynamic team responsible for implementing secure file transmission processes as part of larger integrations. In this role, you will be responsible for supporting our comprehensive UKG products, setting up secure file transmissions, troubleshooting related issues and providing in-depth analysis and timely resolutions/workarounds for client-escalated issues in areas related to file and data transmissions.


The qualified candidate has knowledge of file transmissions for EDI files, strong written and verbal communication skills, and the ability to organize and multi-task in a fast-paced environment.


Primary / Essential Duties and Key Responsibilities:

●Provide outstanding quality support to internal customers and external partners/third-party vendors with a high degree of satisfaction and technical expertise, with thorough and timely responses

●Monitor a transmission project queues and self-assign integration projects. Work with external/internal partners to configure file transmission projects as needed

●Utilize internal tools and documentation to promote efficiency and standardization

●Ability to manage multiple concurrent projects in a fast-paced environment

●Maintain established level of productivity and meet assigned productivity requirements

●Set and manage proper expectations with internal customers and external partners

Qualifications

Required qualifications:

●Deep understanding of SFTP and file transfer technologies including file encryption

●Bachelor’s Degree in Information Systems or Computer Science or equivalent work experience

●2-3 years of experience with file transmissions



Preferred qualifications :

●Excellent organizational, analysis & troubleshooting skills

●Strong verbal and written communication skills

●Work independently with minimal supervision on project-based work

●Customer-focused & business oriented

●1-2 years of experience with SQL or Python

●1-2 years of experience with Globalscape, Informatica or other managed file transfer platforms.

●1-3 years of experience with SalesForce

●2-3 years of experience with UKGPro systems.

●Prior experience in a customer support, integration or file transmission technical role.

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $36,700 to $52,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
 
Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $41,400 to $59,513 per year.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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