UKG Product Trainer

General Information

Ref #:

20230032703

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Australia - Australia - Remote, Brisbane - Queensland - Australia, Eastwood - New South Wales - Australia, Kew/Melbourne - Victoria - Australia, Macquarie Park - New South Wales - Australia, Sydney - New South Wales - Australia

Description & Qualifications

Description

Join our amazing Global Learning and Community team in the role of Trainer and be part of the UKG learning experience for Customers, Internals and Partners. UKG provides a blended learning strategy which includes learning through self-paced, live Webinars and Instructor Led Learning virtual courses. You’ll be an important part of the Customer Community, sharing knowledge, tips and answering ‘how do I’ type questions. This is a remote position and can be based in Australia or New Zealand.

Responsibilities:

• Provide core UKG product and end user instructor led training in virtual learning settings to UKG customers, internals, and partners.
• Achieve high customer satisfaction results in line with company goals and metrics.
• Be self-motivated and responsible for:
o Achieving and maintaining certification in specific courses
o Staying current on new products, industry trends, and customers training needs.
o Performing administrative tasks in a timely manner, to support training activities, business operations.
• Engage with customers and partners via the UKG Community, answering questions, promoting ad hoc learning events and engaging and redirecting customer comments.
• Collaborate cross functionally to ensure our customer, internal, and partner needs are being met.
• Innovate to evolve our team, our processes, and our organization.
• Participate in customer calls, pre-sales education-related activities as requested
• Complete special projects and tasks as assigned.

Qualifications

• 3-5 years of experience delivering SaaS software training, via virtual classroom platforms and onsite environments.
• Experience of training or using UKG products is a plus
• Adaptable to change, with the ability to pivot quickly when priorities change.
• Flexible and be able to work in teams and individually, influence change, manage multiple commitments, demonstrate high attention to detail, and meet tight deadlines.
• Travel up to 25% both within the Asia Pacific region and to the US as required

#LI-Hybrid #LI-Remote #LI-MS1

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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