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User Adoption Consultant

General information


Australia - Australia - Remote


Customer Delivery/Implementation Services

Ref #:


Description & Requirements


As part of the Global Learning & Community team, you will collaborate and inspire customers to deliver on the people side of change during UKG project deployments. As a trusted advisor to our customers, you’ll apply previous change management consulting experiences to advise and support multiple UKG customers in the ANZ region. We value that our end users of UKG (Kronos) technology enjoy our product and adopt the technology confidently and proficiently. While you will have a suite of tools underpinned by Prosci methodology to steer the customer journey to successful User Adoption, there is opportunity to create customised content based on specific needs, or work with a customer’s preferred methodology. Being part of the Learning & Community team, you’ll have the opportunity to collaborate with colleagues around the globe, to further develop and enhance best practices and tools for assisting our customers with implementing their change management strategy.

This is a remote position.

User Adoption Consultant will:

• Facilitate online hosted workshops and webinars to a wide range of customer stakeholders.
• Partner with customer Subject Matter Exports (SME’s) to create change plans including communications and learning content that is engaging and relevant.
• Stimulate problem solving and critical thinking within the change management context, technology and end user lens.
• Inspire and negotiate outcomes that achieve successful, positive uptake of our technology and tools
• Drive customer satisfaction in your consultancy services and continually develop skills to improve user adoption methods
• Be familiar with the key features and processes of the UKG products and the impacts of release cycles.
• Be a key member of the Global Learning team, improving business practices and innovating to meet the changing needs of a SaaS environment.


Experience and Requirements – Candidates will ideally have the following:

• Written and verbal communication skills that are highly developed and you are self-motivated with the capability to meet strict timelines/deadlines
• Well practiced interpersonal skills and an ability to engage with internal and external stakeholders confidently, being fluid and adaptable while keeping a keen eye on deliverable outcomes.
• Project management skills covering the development, planning, resourcing and financial management of own projects.
• Be a Certified Change Management Practitioner - Prosci preferable but not essential
• Experience with rapid eLearning / authoring tools including (but not limited to) Articulate or Captivate to develop engaging, creative eLearning assets would be a benefit.
• Be able to travel, both within and outside of Australia as required.


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.