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User Experience Researcher

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Atlanta - Georgia - United States, Branchburg - New Jersey - United States, Cleburne - Texas - United States, Irvine - California - United States, Lowell - Massachusetts - United States, San Francisco - California - United States, Santa Ana - California - United States, Weston - Florida - United States

Description & Qualifications


As a User Experience Researcher, you will be an integral member of the Experiences Research team – responsible for understanding an array of user types and products and always bringing our users’ needs to the forefront. You’ll work with researchers, designers, product managers, and other stakeholders to find answers about our users, uncover user requirements, and obtain usability feedback. You’ll be a key collaborator on our Research team and the larger Experiences organization. You’ll be joining a talented group that is passionate, supportive, creative, adaptable, organized, and of course user-focused.


Work with researchers to plan user research studies that support the product design and discovery process

Prepare materials for, recruit, moderate, and analyze findings for a multitude of research techniques – interviews, usability tests, surveys, site visits, etc.

Communicate and translate research insights into actionable recommendations to influence product direction

Analyze qualitative data to discover common trends and feedback

Use quantitative data to align user needs with business goals & maintain consistency across the research program

Work with designers and product management to uncover requirements, evaluate and refine concepts, and guide strategy

Facilitate project communication across multi-disciplinary teams throughout all phases of a project



2-3 years of professional user research experience, with a demonstrated knowledge of User Experience principles and best practices

MS/BS/BA degree in Human Computer Interaction, User Experience/Usability, Cognitive Psychology, Human Factors or related discipline or equivalent experience

Understanding and practical application of qualitative and quantitative research methods like usability testing, field research, interviewing, and surveys

Ability to convey insights through storytelling

Self-motivated and execution-oriented. Ability to execute multiple initiatives at a high level of quality in a fast-paced, complex environment.

Strong drive to grow & develop

Exceptional interpersonal and communication skills with customers, designers, stakeholders, and developers; Collaborative, team player.

Experience with Workforce Management or Human Capital Management applications is a plus

Familiarity with Analytic tools (e.g., Google Analytics, Pendo) is a plus.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.